FAQ

1. Where do you deliver?

We currently deliver in the United Kingdom with free standard delivery for all orders;

2. How long does delivery take?

Standard delivery takes 8-11 working days.

3. Can I return or exchange an item?

Yes, we offer a hassle-free 14-day returns policy. Items must be unworn, with tags still attached and in their original packaging. Exchanges are subject to availability.

4. How can I track my order?

Once your order has been dispatched, you will receive an email with a link to track your order.

5. What payment methods do you accept?

We accept major credit and debit cards including VISA, Mastercard, American Express, as well as Klarna, PayPal and Sofort for flexible payment options.

6. Do you restock sold out items?

Yes, we regularly restock popular items. Sign up to our newsletter to be notified when your favourite pieces are back in stock.

7. How can I contact customer services?

Our dedicated support team is available from 9am to 5pm GMT, Monday to Friday. You can contact us by email at info@mondena.co.uk or by using our website contact form.